Summary

Among my colleagues, I have always been known as the one who can pick up the pieces, no matter what amount of you-know-what hits the fan. Originally a musician and sculptor, I have spent Over a decade developing ways to incorporate and channel creativity into marketing and sales of products and services. In doing so, I have devised my own approach that has been described as a completely innovative way of marketing. As a highly motivated and enthusiastic individual, I possess a successful track record with every job I have taken. I welcome any inquiries and am always looking to expand my network and overall opportunities.

Work Experience 

Manager, Box Office Operations
Sugar Land Space Cowboys
Managed the large operation of the Sugar Land Space Cowboys Box Office. Lead a team to provide world class customer service. Operated the teams Customer Service Database, CRM and POS systems. Provided reporting on behalf of the team to the MILB and our parent organization, the Houston Astros. 
  • planed, organized and controlled the operations, activities and staff of a centralized Box Office
  • Marketing, Development, Sales and Accounting Department for ticket specific initiatives
  • Lead the support, processing and execution for all package ticketing elements
  • Assisted the Business Development department with processing season ticket renewals, invoices and payments.
  • Recruited, hired, trained and supervised designated staff: full-time Box Office Associate, part-time Box Office sellers and Game Day ticket takers.
  • Acted as the primary liaison regarding upkeep and maintenance of the ticketing system, Tickets.com, as well as being the point of contact regarding all system training for Front Office and part-time staff
Group Sales Manager
A.D. Players at the George Theater
Created sales strategies for group and large capacity season ticket sales. Identified and managed successful client relationships by providing superior customer service, leading to future sales and new membership procurement.
  • Drove strategic plan, built group sales program, and created competitive discount program, which increased revenue for shows by 132% and group participation from purchasing 10+ tickets by 33%.  
  • Spearheaded community and organizational outreach initiatives to drive brand awareness strategies.
  • Updated and modernized company website, which led to substantial increase in traffic during COVID-19 pandemic.
  • Trained Box Office staff on business development and customer service strategies which increased capacity of team to deliver on sales objectives.
  • Established digital marketing campaign which targeted relevant audiences and drove traffic to box office.
  • Rebuilt rental departments’ back-end platform and contractual agreements to secure more facility rentals which increased revenue.
Founder and Sales Strategist.
​Guerrilla M.
Launched startup emphasizing guerrilla marketing sales tactics, relationship cultivation, and high-capacity solicitation. Provided consulting, branding, and operations expertise to improve client sales and marketing efforts to increase customer engagement.
  • Offered content and technological assistance to strengthen direct marketing campaigns and CRM system management. 
  • Developed replicable marketing and communication content which increased consistency of branding and aligned with UX best practices. 
  • Walk the dogs and clean the office
Account Manager 2017-2018
EventBank
Head of U.S. customer service relations. Led company’s marketing campaign to establish presence in North and South America.
  • Cultivated relationships with Chambers of Commerce, economic organizations, tourism bureaus, and membership-based organizations worldwide to strengthen brand awareness.
  • Exercised high level of product knowledge to effectively demonstrate all products in pre-sale demonstrations and increase lead conversions.
  • Leveraged consultative selling approach to support membership-based organizations to establish and reach growth objectives.
  • Implemented EventBank's marketing campaign strategy, including domestic travel on Chamber of Commerce executive conference circuit, cold calling, and hosting private events. 
Database & Marketing Manager 2016 - 2017 
 Scottsdale Area Chamber of Commerce
Promoted from Account Executive to establish in-house marketing department that promoted city’s unique business environment.
  • Created video series highlighting notable employer partnerships, which garnered revenue for both businesses and community, increasing company awareness of Chamber benefits.
  • Hosted several promotional events to connect business with Chamber, resulting in increased membership.
  • Produced and taught monthly marketing classes to help grow local businesses.
  • Built and maintained several community organizations to enhance outreach initiatives. 
Membership Development Account Executive 
2015 - 2016
 Scottsdale Area Chamber of Commerce
Orchestrated and produced promotional initiatives that highlighted Chamber principals and increased awareness of services.
  • Established internal CRM to manage relationships with Scottsdale Area Chamber of Commerce Members while prospecting new members.
  • Managed Chamber membership marketing, sales, and retention to increase brand awareness and revenue streams.
  • Chamber representative at on-site events, ribbon cuttings, and offsite networking opportunities to strengthen Chamber’s presence in community. 
Class One Customer Success Advocate
​2014 - 2015 
 Weebly
Part of pilot team establishing Weebly’s first and only customer success center.
  • Provided tier 1 technical support for 30M+ customers to increase customer satisfaction metrics.
  • Hosted focus groups and distributed surveys to better understand client needs and proactively offer support.
  • Promoted to manager trainee to upskill existing representatives and increase capacity.
Sports Entertainment Services, Account Executive, Group sales
 2013 -   2014 
  Phoenix Suns/US Airways Center (currently the ​Talking Stick Resort Arena)
Planned and coordinated large group events and themed nights for organizations related to the Phoenix Suns Sports Entertainment Services Department Such as:
  • The Phoenix Suns
  • The Phoenix Mercury
  • The Arizona Rattlers
  • Phoenix Symphony
  • Arizona Theater Company,
  • F.E.L.D. Entertainment
    • Disney On ICE
    • Disney Live
    • Monster Jam
    • Monster Energy AMA Supercross
    • Marvel Universe Live
    • Sesame Street Live
    • Ringling Bros. and Barnum & Bailey Circus
  •  Managed sales, marketing, and hospitality systems and processes to drive attendance and revenue. 
  • Prospected for new groups and increased book of accounts, exceeding quotas across all properties.
Seasonal Group Ticket Sales Specialist ( Seasonal Contract Position)
​ 2012 -  2013
Harlem Globetrotters

  • Assisted in marketing operations and group sales
  • Oversaw territorial group ticket sales and grassroots marketing operations for a plethora of US and Canadian markets
  • Booked artists, performers and shows for pre game, half time and post game performances
  • Worked on all client relations including: researching, maintaining relationships, cold calling, creating fundraisers via ticket sales, and repeat business cultivation
Marketing Operations Assistant (internship)
 2012 -  2013
Insight Management
  •  Developed marketing operations, advertising, PR, product support and venue setup skills
  • Worked with a variety of artists, performers and shows
  • New idea development, research, international press relations, grass roots campaigning, client relations, and on sight media/venue support
Alumni Fundraising Relations Specialist (Student Position)
​ 2011 -  2012
Arizona State University Foundation Tell a Devil Network 
  • Awarded “Top 10 Salesperson” for ten consecutive months / top salesperson for Herberger Institute for Design and the Arts and the ASU Gammage Auditorium for 2011 (2nd and 3rd quarters). 
  •  Soliciting donations for various scholarships, student programs and investment funds for four ASU campuses, Channel 8, and the ASU Gammage Auditorium.

Organizations

Performer/Equipment Manger
March 2018 - Current
Houston Texans Deep Steel Thunder

The Houston Texans "Deep Steel Thunder" is a fun and entertaining 36-member musical group that performs at all Houston Texans home games and various other marketing, promotional and community outreach events sponsored by the Texans throughout the year.​
​.Gatekeeper Committee Member
March 2020 - Current
Houston Livestock Show & Rodeo

The primary purpose of the Gatekeepers Committee is to ensure proper entrance of patrons who are visiting the Show. Other responsibilities include a combination of hospitality and verifying access through the entry gates
​Deep Steel Thunder Representative
May 2020 - Current
Pro Sports Music Association

​The Professional Sports Music Association (PSMA) was founded in 2013 with the advent of the inaugural symposium in Seattle, hosted by the Seattle Seahawks Blue Thunder Drumline.  The goals of the PSMA are:

1.  To ensure that music ensembles that are affiliated with professional sports are delivering the highest quality entertainment for the fans of our respective franchises.  We collaborate at the annual symposium to share ideas and coach each other to avoid similar pitfalls and achieve excellence in all aspects of our craft.
2. To recognize hard working members and ensembles via annual, publicized groups:   NFL "All-Pro" and NBA "All-Star" Drumlines; an "Ensemble of the Year"; and a PSMA "All-Star Band" will be added in 2017.
3.  Be a resource network for connecting music group directors, team representatives, current and future members, corporate partners, and equipment vendors.
Gallup poll Strength finder 2.0 / In color Insight
Weebly (2014) 
Board Member
​January 2012 – April 2013
ASU Chabad
Responsible for marketing Chabad to the ASU student population. Responsibilities included Internet marketing, on-campus event set-up, and speaking to student prospects.
Assistant
​May 2012 – December 2012
Scottsdale Appraisal Specialists, LLC
Responsible with helping the head appraiser with personal property appraisal service that appraises residential contents, antiques, and collectibles for a variety of purposes.
Curator/Exhibitioner
​2009 - 2012
Herberger Institute for Design and the Arts

Education

Arizona State University, Tempe, AZ:                                                                                                                  
Graduated March, 2012
Bachelor’s Degree, Intermedia Arts with emphasis on Arts and Administration

Milton High School, Milton, GA:                                                                                                                              
​Graduated June, 2008
High school graduate 

Honors & Awards

Activities

Rice University MOB
2017 - current
Performer

Sigma Alpha Mu: Social fraternity
2008 – 2012
IFC (interfraternity council) Chair representative

Sun Devil Marching Band
2008 - 2011
Performer
​
DCA : Drum Corps Association
2008
Performer

WGI: Winter Guard International
2005 – 2008
Performer

ASU Herberger Institute for Design and the Arts Curator
2010 – 2012
•2012: Surreal Anarchy
•2012: Encoded 
•2012: Glendale Jazz and Blues Festival” Something to write home about” 
•2012: Arizona centennial festival, “Arizona Best Fest”
•2012: Apparatus Sculptoris 
•2012: V is for Video
•2010: ART DETOUR presented by Artlink Phoenix

ASU Herberger Institute for Design and the Arts
​2008 – 2011
Representing Artist 
•2011: “Small Architectures, ” Tempe History Museum 
•2011: “The Art of War, ” Gammage Auditorium 
•2011: Mnemosyne: An invocation of the Nine Muses 
•2011: Pie Factory Art Show 
•2011: V is for Video 
•2011: SCC Koji VII Iron Pour: Participant 
•2010: ASU Living Picture Show 


Creatives Collide
2016
Lead Artist ​